Refund Policy
The University's refund policy has been developed in accordance with California Education Code which specify a pro rata refund to students who have completed 60% or less of course instruction.

Article 6, Section 94820-94821 of the California Education Code (CEC) states that the institution has and maintains the following policy for the refund of the unused portion of tuition fees and other charges in the event the student does not register for the period of attendance or withdraws there from at any time prior to completion of the courses or otherwise fails to complete the period of enrollment. The institutional refund policy for students who have completed 60% or less of the course of instruction shall be a pro rata refund.

The calculation of the refund shall be as follows: the refund shall be the amount the student has paid for the instruction multiplied by a fraction, the numerator of which is the number of credits of instruction or the number of lessons in the online program, which the student has not received, but for which the student has paid, and the denominator of which is the total number of credits of instruction or the number of lessons in the online program for which the student has paid. To withdraw from a program and request a refund, a student must submit the request in a letter to the Registrars office. Any refunds due under the terms of policy will be provided to the student within 30 days from date of request.

Student’s Right to Cancel the Enrollment

To cancel an Enrollment Agreement, students must submit their requests in a letter addressed to the Registrar, Queen’s University of Brighton , 6185 Magnolia Avenue, Riverside, Ca 92506: telephone: (951) 961-8468 or email: Students may cancel their Agreements and receive a 100% refund of all monies paid, less a $100.00 Registration Fee, at any time before the University provides the first course work materials required in the Degree Program Plan. If the University has sent the initial course work materials to a student before the cancellation request is received, the student will have until midnight of the eighth day from the first class postmark indicated on the package to reconsider and extend the cancellation request. After that date, students will receive refunds according to the Refund Policy described on the tuition page of the catalog. The effective date of the cancellation will be the date of the postmark indicated on the request letter. The refund due under the terms of the cancellation or refund Policy will be provided within 30 days of that date.

Example: If the student pays $1,050 tuition for the semester and withdraws:
$1,050 minus $50 (Non-Refundable Application Fee) = $1,000.00

First week the refund is   88% = $880.00
Second week   76% = $760.00
Third week   64% = $640.00
Fourth week   52% = $520.00
Fifth week   40% = $400.00
Six week   20% = $200.00

Student Tuition Recovery Fund (STRF)

The Student Tuition Recovery Fund (STRF) was established by the California State Legislature to protect any California resident or foreign student who attends a private postsecondary institution from suffering a loss of prepaid tuition as a result of a college closing, failing to live up to its enrollment agreement, or refusing to pay a court judgment.

To be eligible for STRF benefits, a student must be a "California resident" and reside in California or enrolled in a education institution recognized by the California government. At the time an enrollment agreement is signed or upon receipt of course works materials at a California mailing address from an approved institution offering distance learning instruction.

To qualify for STRF reimbursement, students must file a STRF application within one year of receiving notice from the California Department of Consumer Affairs stating that an institution has been closed. If a notice is not received, students have four years from the date of an institution’s closure to file a STRF application. If a judgment is obtained, a STRF application must be filed within two years of a final judgment.

Students should retain copies of enrollment agreements, receipts, financial aid documents or any other information that documents monies paid to an institution. Questions regarding STRF may be directed to the California Department of Consumer Affairs, 400 R Street, Suite 5000, Sacramento, CA 95814-6200. Mailing Address: P.O. Box 980818 West Sacramento, Ca 95798-0818 Phone (916) 445-3427, Fax (916) 323 6571

Student’s Grievance

  1. The formal grievance procedure in no way infringes upon the important traditional informal channel of communications by which students and instructors may discuss any matter of interest to either. Practically speaking, it is the student's responsibility to attempt to resolve a problem with the instructor prior to the initiation of a formal grievance procedure.
  2. This procedure will not infringe upon students' rights; however, the student who has brought the grievance will have the responsibility at each stage of the proceeding for supporting and proving the accusation. A low grade in itself is not the basis for an appeal, nor is the difficulty of a course or test or specific test items.
  3. This procedure will not infringe upon the academic freedom of the instructor, including the right of the instructor to evaluate students fairly and properly and assign grades in the class. Only the instructor is empowered by the University to assign grades, unless a grade change is recommended by the Student Life Committee as a result of the grievance procedure.
  4. At each formal stage, a written summary will be made (respectively by the faculty member, the Dean, the Vice President for Academic Affairs, and the Chairman of the Student Life Committee – if used) including a statement of reasons for any action or revision rendered.
  5. Privacy rights of both students and faculty members will be respected. Access to the summaries for all legitimate purposes will be afforded to all principals until the grievance is resolved. Copies may be retained only by those parties against whom a grievance is alleged. Neither students nor faculty members will have these records made part of any permanent record.